FAQ
Which countries do you ship to and what are the shipping costs?
We currently ship to United Kingdom. Shipping is free for all orders within these countries.
How long does it take to process and deliver orders?
Order processing time is 1 to 2 business days (Monday to Friday). Estimated delivery time is between 4 and 6 business days.
How can I track my order?
After shipping, you will receive an email with a tracking number. You can track your order via our website or the tracking portal of the respective shipping provider (UPS, FedEx, or DHL).
Can I change or cancel my order after placing it?
Orders can be canceled or changed before shipping. Contact our customer service at support@hoffenberg-mode.com for assistance.
What are our return and exchange policies and which items cannot be returned?
You can return items within 30 days of receipt. Items must be in their original condition, unused, and returned in their original packaging. Personalized items and underwear cannot be returned.
How do I initiate a return or exchange?
Contact us at support@hoffenberg-mode.com with your order number and return details. Our team will provide you with a return authorization and return label.
How long does it take to process a refund?
Refunds will be processed to your original payment method within 7 business days of receiving the returned item.
What should I do if I receive a defective or damaged item?
Please contact us immediately at support@hoffenberg-mode.com with a description and photos of the damage. We will arrange an exchange or refund.
Which payment methods do you accept and how are transactions secured?
We accept:
- Visa
- Mastercard
- Amex
- maestro
- Diners Club
- UnionPay
- JCB
- Discover
- PayPal
- Google Pay
All transactions are secured with state-of-the-art encryption technology and offer advanced fraud protection.
How do you choose the right size or version of a product?
You can find size charts and detailed product descriptions on our website. If you have any further questions, please contact our customer service team.
Do you offer warranties or insurance for your products?
Yes, all our products are covered by a manufacturer's warranty. For more information, please visit our website or contact our customer service.
What advantages does a customer account offer?
A customer account enables faster checkout, simplifies order tracking, offers priority access to promotions, and allows the creation of wish lists.
How can you update your account information or change your password?
Log in to your customer account to update your information or change your password. If you have any problems, please contact our customer service.